ABI – MEASURING
EMPLOYEE
SATISFACTION
Jan 2nd 2007
Recognizing the
pivotal role
that our
employees play
in enabling the
ABI Group of
Companies to
deliver on its
pledge to
provide
consummate
customer
satisfaction,
since 2002 the
HR Department
has been
conducting
biennial
employee
satisfaction
surveys. In
2006, the Group
decided to
participate in
the regional
Employee
Benchmark Survey
conducted by
Quality
Consultants Ltd.
out of Trinidad
& Tobago.
While most of
the twenty
participating
companies
operate in
Trinidad &
Tobago, there
was also
participation
from
corporations
domiciled in
Antigua &
Barbuda,
Barbados &
Guyana. The ABI
Financial Group
placed second
out of the five
companies
competing in the
financial
services sector
coming in three
percentage
points behind
the benchmark
company and five
percentage
points above the
industry norm.
However, it
should be noted
that ABI
surpassed the
benchmark
company in two
areas – namely
strategic
direction and HR
Management.
ABI Employees
clearly stated
that Management
had clearly
articulated the
organization’s
goals and
objectives and
that staff were
committed to
said goals and
objectives. In
terms of HR
Management,
employees were
most
appreciative of
the
organization’s
commitment to
and investment
in training and
development.
Management is
appreciative of
the sentiments
expressed by
staff and their
obvious
willingness to
contribute to
the ongoing
growth and
development of
the ABI
Financial Group.
We have taken
note of those
areas that are
in need of
improvement. We
pledge to
utilize the
information
provided as we
continue to
chart the way
forward for the
organization.
Management also
takes the
opportunity to
express sincere
gratitude and
appreciation for
the vital
contribution
that our
employees
continue to make
to the ongoing
success of the
Group. However,
we hasten to
point out that
we do not intend
to rest on our
laurels – our
next challenge
is to become the
benchmark
company for the
financial
services sector
by 2008.
Keep your eyes
on ABI as we
work towards
that goal!
